Refund policy
Faulty, damaged, or incorrect items
If an item arrives faulty, damaged, or not as described, you're entitled to a remedy under the Consumer Protection Act of Mauritius. Contact us within 7 days of receiving your order at enquiries@wearhouse.mu with your order number and a photo of the issue, and we will evaluate the issue and make it right. We cover return postage for faulty items.
Change of mind / wrong size
We want you to love what you wear. If you change your mind or ordered the wrong size, you may return the item within 14 days of delivery for store credit or an exchange — we don't offer cash refunds for change-of-mind returns. Return postage for change-of-mind returns is the customer's responsibility.
To be accepted, items must be:
- Unworn, unwashed, and in original condition
- With all original tags attached
- In their original packaging
Sale items
All sale and discounted items are final sale — they cannot be returned or exchanged for change of mind. (This does not affect your legal rights if a sale item is faulty.)
Returning in store
You're welcome to bring returns and exchanges to our shop at Kinoo Square, Port Louis, with your proof of purchase.
How to start a return
Email enquiries@wearhouse.mu with your order number. We'll confirm the next steps before you send anything back. Please keep your proof of purchase.